Shipping policy
SHIPPING POLICY
Thank you for shopping with Essence Boutique. Please review our shipping policy carefully before placing your order.
ORDER PROCESSING TIME
We process and ship most orders within 24–48 business hours after the order is received, excluding weekends, holidays, and any period when the store is closed.
Processing time is separate from carrier transit time. Delivery times are estimates only and are not guaranteed unless expressly stated at checkout.
If we are unable to ship your order within the stated processing time, we may contact you with an updated shipping estimate. If required by applicable law, we will request your consent to the delay or cancel and refund the unshipped order.
SHIPPING CARRIER
We currently ship through USPS and/or other available carriers selected by Essence Boutique.
Once your order ships, you will receive tracking information by email or SMS if provided at checkout.
SHIPPING ADDRESS
Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.
Essence Boutique is not responsible for delays, returned packages, or failed deliveries caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If a package is returned to us because of an incorrect address, refused delivery, failure to pick up, or any other customer-related issue, the customer may be responsible for the cost of reshipping the order.
U.S. LOST, STOLEN, OR DELIVERED PACKAGES
For U.S. orders, once the carrier confirms that a package was delivered to the shipping address provided at checkout, Essence Boutique is not responsible for lost, stolen, misplaced, or missing packages.
If tracking shows that your package was delivered but you did not receive it, please first check with household members, neighbors, building management, your front desk, mailroom, or local post office.
You should also contact the carrier directly to file a missing mail request or claim.
USPS Customer Service: 1-800-275-8777
For USPS Missing Mail, customers may submit a missing mail search through USPS after the applicable waiting period.
We will make reasonable efforts to assist with carrier investigations, but we cannot guarantee replacement or refund for packages marked as delivered by the carrier.
Replacement orders may be offered at our discretion and may require a new purchase.
PACKAGES LOST IN TRANSIT
If tracking shows that your package is lost in transit and was never delivered, please contact us at [INSERT EMAIL] with your order number.
We may require time for the carrier to complete an investigation before issuing a replacement, store credit, or other resolution.
Any replacement, refund, or store credit for a package lost in transit will be handled based on the carrier’s investigation, insurance coverage, and applicable law.
DAMAGED PACKAGES
If your package arrives visibly damaged, please contact us within 48 hours of delivery at [INSERT EMAIL].
Please include:
- Your order number
- Photos of the damaged packaging
- Photos of the damaged item
- A description of the issue
This helps us file a carrier claim and resolve the issue as quickly as possible.
INTERNATIONAL SHIPPING, CUSTOMS, DUTIES, AND TAXES
International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country, unless expressly stated otherwise at checkout.
Delivery times for international orders are estimates only and may be affected by customs inspections, carrier delays, local holidays, or other factors outside our control.
Essence Boutique is not responsible for delays caused by customs or the customer’s failure to pay import duties, taxes, or required fees.
EU / EEA / UK CUSTOMERS
If you are a consumer located in the European Union, European Economic Area, or United Kingdom, you may have additional rights under applicable consumer protection laws.
For EU/EEA/UK consumer orders, the risk of loss or damage generally passes to the customer when the customer, or a third party designated by the customer other than the carrier, physically receives the goods.
If your EU/EEA/UK order is not delivered, arrives damaged, or is otherwise affected by a carrier issue before delivery, please contact us at [INSERT EMAIL] so we can review the matter in accordance with applicable law.
Nothing in this shipping policy limits any mandatory rights you may have under EU/EEA/UK consumer protection laws.
REFUSED OR UNDELIVERABLE PACKAGES
If a package is refused, unclaimed, or returned to us due to an incorrect address, failed delivery attempt, unpaid customs charges, or customer refusal, the customer may be responsible for original shipping costs, return shipping costs, and any reshipping fees.
If the order is eligible for store credit or refund under our Return & Refund Policy or applicable law, any permitted deductions may be applied where allowed by law.
SHIPPING DELAYS
Carrier delays may occur due to weather, holidays, customs, high-volume seasons, incorrect addresses, or other circumstances outside our control.
We are not responsible for carrier delays after the order has been shipped, but we will assist customers when reasonably possible.
CONTACT
For shipping questions, contact us at:
Essence Boutique
78 Miracle Mile
Coral Gables, Florida 33134
United States
Email: [INSERT EMAIL]
Phone: [INSERT PHONE, OPTIONAL]